FAQ

What is Xperience Autographs?
  •  Xperience Autographs is a premier company specializing in connecting fans with their favorite celebrities through private signings, mail-in autograph services, and guest appearances at conventions. We provide opportunities for collectors to obtain authentic autographs from top-tier talent across sports, film, and entertainment. In addition to offering signing services, we also provide high-quality Funko Pop defenders to ensure your collectibles remain in pristine condition. Our mission is to bring fans closer to the stars they admire while offering a seamless and secure autograph experience.
How does the mail-in process work?
  •  Select Your Item: Choose an item you’d like to have signed. This can be a personal item or one of the items available for purchase through our website.
  •  Place Your Order: Be sure to select the appropriate signing event and provide any specific signing instructions (e.g., pen color, inscription requests).
  •  Send Your Item: After placing your order, securely package your item and send it to the address provided. Make sure to include your order number inside the package.
    • Xperience Autographs, 240 Broadway, Rensselaer, NY 12144
  •  Item Signed: Your item will be signed at the scheduled event.
  •  Return Shipping: Once signed, your item will be securely packaged and shipped back to you.
What is the best way to send my Funko Pop or item?
  •  For packaged items, we request that you flatten the packaging and remove the item from it. Then ship the flat packaging to us in a bubble mailer. You may hold onto the insert.
(We may refuse unflattened Funkos)
Where is my item?
  •  To check the status of your item, please visit our Updates tab on the website for the latest information. If you need further assistance, feel free to contact our support team, and we’ll be happy to help.
Where can I track the status of my order?
  •  Upon sending your item, you will receive an email to confirm its delivery to us. Once the item is signed and shipped back to you, you will be notified via email with a new tracking number.
Where should I send my items for signing?
  •  Xperience Autographs, 240 Broadway, Rensselaer, NY 12144
How is shipping handled, and will I be responsible for any shipping costs?
  •  After placing your order, you will need to cover the cost of shipping your items to us. The shipping fee for returning your items will be automatically included in the total at checkout on our website.
What should I do if my order is delayed?
  •  If there are any delays, your order remains valid, and you will be informed of the delay. However, if the event is canceled, you will receive a full refund. As well we recommend following us on our social media platforms or by signing up for our Xperience newsletter.
What is your policy regarding cancellations and refunds?
  •  Refunds and cancellations will not be accepted except in the case where the talent cancels their appearance or postpones more than 90 days.
What is the timeframe within which I need to send my items?
  •  Each signing event has a specified cutoff date. To ensure timely processing and shipping, we recommend that your item be shipped at least two weeks prior to this cutoff date.
Will my item be authenticated or certified?
  •  All items will be accompanied by a Certificate of Authenticity (COA) from Xperience Autographs. For an additional $10, you can also opt to include a JSA Certification.
What is a mail-in signing?
  •  A mail-in signing is a convenient service that allows you to have your items autographed by celebrities or other notable individuals without needing to attend an event in person.
Can I send any type of item for signing?
  •  Yes, you may send in any reasonable items for the signing. Please note that certain items may incur an additional fee.
What if I want a specific print that’s not available on the site?
  •  If there’s a print you’re looking for that isn’t on our site, feel free to reach out to us via our social media channels or send an email to our support team. We’ll do our best to get it for you!
Do you offer items for purchase that can be signed if I don’t have my own?
  •  We will provide prints for all talent, and for some talents, we will also offer Funko Pop options, more options will be available in the future.
How can I stay informed about upcoming signings?
  •  You can stay connected by following us on our social media platforms or by signing up for our Xperience newsletter.
How can I find out which conventions Xperience Autographs will be attending?
  •  You can stay informed about our upcoming convention appearances by checking out our Convention Schedule tab in the menu. This section is regularly updated with all the events we will be attending, so you won’t miss any opportunities to meet your favorite celebrities and get your items signed.
What payment methods are accepted?
  •  Credit, Debit, PayPal, or Shopify Installments.
Do you provide discounts or promotional codes?
  •  Be sure to keep up to date with our social media channels and exclusive emails, as we may have special surprises for you!
What steps should I take if my item is lost or damaged?
  •  If your item is lost, please contact your local USPS/Carriers office to explore possible solutions. If the item is confirmed as lost, please reach out to support to come to a viable solution.
What is the procedure if a talent or guest cancels their appearance?
  •  If the event is rescheduled, your order will remain valid. In the event of a complete cancellation, we will issue a refund.
How quickly do signings typically sell out?
  •  Signings can sell out quickly, so we recommend acting promptly as soon as the event goes live to secure your spot.
Can I observe my item being signed?
  •  While some signings may be photographed, all items will be accompanied by a certification to ensure authenticity.
Is it possible to make changes to an order after it has been placed?
  •  If items are still in stock and the cutoff date has not passed, you may request changes by contacting our customer support. Please provide your order number and specify the changes you wish to make.
Do I need to include a paint pen with my item for signing?
  •  No, you do not need to provide paint pens. We will supply them for you.
How do I specify the location on my item where I would like it to be signed?
  •  Please label your item with sticky notes that include clear instructions.
What are the differences between personalization, character name, and a quote?
  •  Personalization involves having your name added to the item. A character name refers to the name of the character the individual portrayed. A quote is a memorable line spoken by the character in the show or movie.  Please note that personalization, character name, and/or quotes may vary in cost/availability based on the talent.
If the quote I want exceeds the maximum word limit, can I purchase an additional quote or personalization to accommodate the extra words?
  •  The availability of additional words for quotes depends on the talent and their specific guidelines. Generally, we provide a maximum word count per quote, which means you cannot request multiple quotes or exceed this limit.
If an item I wish to pre-order is out of stock, will it be restocked in the future?
  •  While it is unlikely, there may be opportunities to acquire additional items if we have extras or cancellations.
Do you offer payment plans?
  •  We offer a payment plan option through Shop Pay.